British Airways Buys 15,000 iPhone XR Units for Cabin Crew

2019-08-22 427 Posted by 3uTools

As part of a major investment in customer relations enhancements, British Airways on Wednesday announced plans to outfit its 15,000 cabin crew employees with an iPhone XR loaded with personalized in-flight service apps.

British Airways Buys 15,000 iPhone XR Units for Cabin Crew

According to the airline, each of the 15,000 phones will contain a selection of apps designed to provide travelers with additional assistance during flights. 

Crew can use their iPhone XR to access customer information, including previous flights and meal preferences, enabling on-the-spot care and service personalization. British Airways employee Bradley Smith said the device is already proving useful at serving customer needs. 

"Recently, when a customer realized that he had forgotten to order a special meal, he was really impressed when I quickly took out the phone, logged onto and ordered a meal for his return journey - all within a matter of minutes in the middle of the flight," Smith said.

The iPhone XR rollout is part of a 6.5 billion pound investment in upgrading the airline's customer service experience and follows a pilot program that equipped senior crew with iPads. Whether the tablet-based initiative will continue is unknown. 

British Airways also relies on iPad at Heathrow Airport, where customer service agents use the device to answer customer queries. The airline on Wednesday announced an additional multi-million pound investment in training for airport staff.

Air carriers around the world are turning to Apple products and services in efforts to modernize operations. United was among the first when it replaced bulky flight manuals with 11,000 iPads in 2011. The same airline equipped more than 23,000 flight attendants with iPhone 6 Plus units to handle onboard transactions and view internal documents.

More recently, Delta in June became the first airline to adopt Apple's Business Chat feature to interface with customers via iMessage.

Source: Appleinsider

Related Articles

Apple Still Signing iOS 11.3 Beta 5/6, Downgrade to It to Jailbreak Your iPhone Backup Your iOS Device When It's Disabled or in Password in Normal Mode ICCID Activation Bug can Factory Unlock Any iPhone with a Turbo SIM How to Download Apple’s Official iOS IPSW with One Simple Step? iPhone X to be Available in New "Blush Gold" Color on Jan, 2018 PanGu Won’t Release iOS 10.3.1 jailbreak Tool? iFixit Releases Fun x-ray and Internal Wallpapers for iPhone XR Apple iPhone 7 Plus with Leaked Photos and iPhone 7's Packaging Box